We comprehend that businesses have concerns about how data is stored, transmitted, and used. We are committed to adhering to all data protection laws and want you to have faith in the steps we are taking to protect your data privacy rights.
Wild Frontiers collects and uses your personal information in accordance with this privacy statement. It explains what types of information we collect, how we collect it, what we use it for, and who we may share your personal information with. We also provide you with information about your data protection rights.
What information might we collect?
We do our best to keep the information we collect about you to the minimum necessary.
The information we collect depends upon how you are interacting with us. For example, if you’re booking a holiday or tour with us we are likely to ask for more information than if you’re only requesting a browsing our website. We may collect, use, store and transfer different kinds of personal information about you, which we have summarized in the box below.
Email newsletter: When you sign-up to our emails newsletters on our website we may ask for personal information about you consisting of information such as your name, e-mail address and country of residence. By entering your details in the fields requested, you enable us to provide you with the services you select. You will be able to unsubscribe from our emails at any time using the unsubscribe link or by contacting our office. We will not share this data with any third parties.
Online enquiry: When you submit an enquiry online, we may ask for information such as your name and contact details. By entering your details in the fields requested, you enable us to provide you with the services you select. We will not subscribe you to our email newsletters unless you specifically opt-in. We will not share this data with any third parties.
Booking: When you book a tour with us there is a certain amount of information we require to fulfil your holiday. This can sometimes include:
Full name as per your passport
Date of birth
Details of any medical condition
Names of additional passengers
Credit or debit card information if paying online
Safeguarding your personal information
We keep your personal information securely, and we ensure it’s only retained for the period of time that is necessary.
Security of your Information
We take the security of your information very seriously and have put physical, technical, operational, and administrative strategies, controls, and measures in place to help protect your personal information from unauthorized access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate.
Travelley may release account information and other personally identifiable information when we believe release is appropriate to comply with applicable law, to enforce our legal and contractual rights, or to protect the rights, property, or safety of Travelley, Users, or others. Travelley may in some circumstances be required to disclose information (including personally identifiable information) in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. Travelley may also turn over information about you if we believe we must do so in order to prevent a violation of the law, and by accepting this Policy, you consent to our right to do so, in our sole discretion. You also consent to our disclosing information about you in the course of legal proceedings if we believe we are legally required to do so, if we reasonably believe that doing so may mitigate our liability, or if doing so will assist us.
At some point, Travelley may establish subsidiaries or other related companies, or merge with or be acquired by another company. When that happens, then we may disclose to them your personally identifiable information, in which case we will request them to abide by this Policy. Travelley may also disclose some personally identifiable information to a potential acquirer, although such disclosure would be subject to normal and customary confidentiality requirements.
Travelley only sends email to users that sign up on our site or to our affiliates’ users who have consented to receive advertising offers from us. We do not send messages to users without this consent. If you believe you have been signed up in error, please follow the “opt out” instructions above to be removed from all future mailings.
Travelley will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will contact you either through e-mail, telephone, or postal mail.
When it is necessary to do so, Travelley will send you service-related announcements, primarily via e-mail. For example, if our service is temporarily suspended for maintenance, we may send you e-mail. Generally, you may not opt out of these communications, which are not promotional in nature.