TERMS AND CONDITION
Please contact one of our Travel Designers, who will work with you to create an experience tailored to your specific needs. We will provide you with a written quote for the Travel Products you have requested. You must ensure that the names used to make a reservation are exactly as they appear in passports. Any name/initial or spelling changes made after booking confirmation may result in supplier fees and/or you being unable to travel. All written quotes only indicate the price of the Travel Products; they do not, unless otherwise specified, indicate their availability.
Upon receiving your instruction to acquire Travel Products, we will arrange (if available) the quoted Travel Products and provide you with confirmation of their availability and pricing. Your instructions will serve as confirmation that you have checked the Travel Products being booked and that you have read, understood, and agreed to these booking terms and conditions, as well as any terms and conditions specified on your customized itinerary.
Your reservation will be accepted upon receipt of the deposit specified on your customized itinerary. The total will include a non-refundable USD 350 per person deposit as well as any additional payments necessary to secure your Travel Products. Unless otherwise stated on your custom itinerary, the deposit must be paid within 7 days of us providing you with a confirmation of the Travel Products availability and pricing. We reserve the right to refuse a booking without explanation and to return any deposit paid. The reservation will be automatically cancelled if payment is not received within 7 days of booking.
Air-inclusive bookings may necessitate an additional non-refundable deposit or full payment at the time of booking.
We may from time to time offer deposits at a reduced amount (Promotional Deposits), which may be subject to different terms and conditions as specified by us. Such terms and conditions apply to the extent that they are inconsistent with these Booking Conditions.
The balance of a file is due according to the schedule stated on your custom itinerary when confirming availability and will be no later than 60 days prior to your departure date or at any time before this as required in order to secure your Travel Products as stated on your custom itinerary.
Travelley reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed in these booking conditions. Travelley will not be responsible for lost land and/or air reservations.
Credit Card Bookings: Travelley should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest’s credit card billing address, card expiration date and the customer verification code every time a payment is applied.
All Travel Products we arrange are booked through suppliers we believe to be reputable and to operate in accordance with the standards set by their respective local authorities. Those Travel Products are provided subject to the terms, conditions, and limitations of their respective suppliers (some of which may exclude or limit liability for death, injury, delay, loss, or damage to persons and/or effects), and we accept no responsibility for them, nor do we make or give any warranty or representation as to their standard, quality, or fitness for any particular purpose. Any legal recourse you may have in relation to those Travel Products is directed at those suppliers, not at us.
All Travel Products shown on our Site may be booked, subject to availability at the time of booking.
DEPARTURE DATES SECURITY
The departure date is the date indicated on the booking confirmation. Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
Travelley does not charge for name changes or corrections; however, any third-party costs will be passed on to the guest. Not all airlines permit name changes or corrections, and a new ticket may be required, which will be charged to the guest.
OTHER BOOKING REQUIREMENTS
Adventure World does not charge for booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change but it may on occasion not be possible.
A change of trip date or itinerary after the balance due date as stated on your custom itinerary will be treated as a cancellation. Cancellation fees will apply.
CANCELLATION BY TRAVELER
Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.
If you cancel your booking after it has been confirmed, but before you utilise the Travel Product, you must pay to us:
(a) USD 250 per person towards our reasonable costs to cancel your booking (to cover communication and administration costs); and
(b) Any cancellation fees imposed by the suppliers of your Travel Products (including airlines).
Notice of cancellation must be made in writing directly to Travelley.
If a member of a party cancels and a room change occurs as a result (for example, from a Double to a Single or from a Triple to a Double), the remaining party is responsible for the new room type.
If you have paid us for a booking, we may use that money to cover the aforementioned costs and fees. You will be refunded the difference. Please keep in mind that the earlier you cancel your reservation, the lower the cancellation fees will be.
Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties.
After your travel has commenced, there can be no refund in respect of any Travel Product not utilized whether by choice or because of late arrival or early departure, including failure of a transport to operate according to schedule. Employees of any supplier are not authorized by us to give any undertakings in respect of refunds or other matters.
All cancellations fees are additional to any cancellation fees or other charges that may be levied by your Travel Agent.
Travel Protection Plan premiums are non-refundable.
If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer.
Travel is personal and each individual’s goals and experiences may differ. Adventure World will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any vacation offered by Adventure World.
Some meals are included as detailed on trip itineraries. Any special meal requirements, including allergies, must be provided at time of booking and are received on a request basis only. Adventure World cannot assure that special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled.
LEAVING THE TRIP EARLY
The price does not cover costs and expenses, including your return home, if you leave the trip whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government or other reason.
Guests are required to register for their trip. This only takes a few minutes and means we’ll have:
Your personal details, including your email address and phone number.
Your emergency contact info and travel insurance details, just in case we need it.
Your completed Travel Health Declaration before departure.
Provided full payment has been received on time and registration is completed, travel documents will be provided prior to departure. This will include your final itinerary which contains details of local operators as well as vouchers (if essential) and any other documents provided by local operators if required for travel.
PASSPORTS, VISAS AND OTHER ENTRY/EXIT REQUIREMENTS
All guests must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Due to government imposed security/ immigration measures, passport and emergency contact information is required for all guests prior to the release of travel documents.
You should check with your Travel Agent or Consular Service for information regarding necessary visa and travel documentation for your entire trip. Where possible we strongly recommend obtaining any required visa or documentation prior to departure. Obtaining documentation while travelling can be a time consuming process and some countries will not issue documentation at the border. For some countries an invitation letter is required from the Ground Handler to send along with the visa application.
Please note that entry to any country may be refused even if the required information and travel documents are complete. Travelley will require full passport information (full name, date of birth, passport number, Nationality, issue and expiry dates) prior to final payment in order to secure Travel Products for many itineraries.
For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility.
Travelley bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.
Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance.